Use of private information policy (GDPR)
Last updated: 23 May 2018
Maintaining the security of your data is a priority at Appia Healthcare Limited. We are committed to respect the EU’s General Data Protection Regulations (GDPR) and this policy sets out how we use and protect any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Our policy covers
- Why we value your privacy
- How we collect information
- What information we hold
- Where we store your information
- What we use your information for
- Who’s responsible for your information at our company
- Who has access to information about you
- The steps we take to keep your information private
- How to complain
- Changes to the policy
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal information safe. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
We ask for contact information including your name, email address, and phone number, when you contact us via our website so that we can reply to your enquiry.
We collect your email address when you sign up for one of our newsletters.
When you buy something from us, we will collect the information we need to send your purchases to you.
If you buy our products via our shops on Amazon or Ebay, they will send through to us the information we need to fulfil the order.
What information we hold
- When you contact us by email or through our website, we collect your name, email address, and phone number if provided.
- If you sign up for a newsletter, we only collect your email address.
- If you sign up for a newsletter during the order process, we will also link that email address to a record of which products you have bought.
- When you buy something from us, we collect your name, email address, phone number, and a delivery address.
- All purchases are processed by Foxy.io, our ecommerce platform, and we never have access to your credit card or other payment (e.g. PayPal) information.
Where we store your information
Order details and other information you submit to us through the website are stored on our web server, which is hosted in the UK by DigitalOcean.
If you sign up for a newsletter, we store your email address in MailChimp, which is the marketing platform we prefer.
When you buy something, your order and payment information is stored in Foxy.io, our ecommerce platform. This information is stored on their servers in the United States.
What we use your information for
If you buy something from us, we’ll use your information to process your order and send you your purchases. We may occasionally follow up with a customer survey or other market research communication. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. Alternatively, email us at [email protected] to update your preferences.
If you sign up to a newsletter, we will from time to time send you product news, updates, or offers. You can unsubscribe from a newsletter at any time.
We will never pass your information to any third parties.
Who’s responsible for your information at our company
Our Customer Services team is responsible for the security of your information. Contact us by email at [email protected] or by phone on +44 (0)1483 516 432 if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We use a different, randomly generated password for each service, and never use the same password twice.
The computers we use are all protected by a passcode. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a passcode or fingerprint/facial recognition.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact us by email at [email protected] or by phone on +44 (0)1483 516 432. If you’d prefer to write a letter, please send it to Appia Healthcare Ltd, Carmanah Lodge, August Lane, Farley Green, Guildford GU5 9DP, United Kingdom.
Changes to the policy
If we change the contents of this policy, those changes will be published here and will become effective the moment we publish them on our website.